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            Home > Useful Information > Contact Us

            Contact Us

            We hope all of our Ford owners have a trouble free motoring experience. However, if a problem should occur with your Ford product, Ford dealers are equipped and trained to diagnose and rectify any technical issues, including warranty repairs. Please use our Dealer Locator to find your nearest Ford service point. Please note that in the event of any dispute, as a consumer your first point of contact should be with the seller, whether that was a Ford Dealership or other motor trader. However, in the event that you require advice or assistance from Ford Motor Company and for any other enquiries to Ford, please select the appropriate contact details from the list below.

            Ford Motor Company Ltd
            020 3564 4444

            • Ford Motor Company Ltd

              020 3564 4444

              You can select in advance the option you require from the list below:

              OPTION 1 -?Ford Roadside Assistance

              OPTION 2 -?Ford Accident Management

              OPTION 3 -?Customer Relationship Centre

              OPTION 4 -?Ford Technical Information

              OPTION 5 -?Ford Credit, Ford Lease and Ford Insure

              Ford Business Centre

              For?Fleet?specific enquires please contact the Ford Business Centre:?0345 723 23 23

            • Ford dealers are equipped and trained to diagnose and rectify any technical issues, including warranty repairs.

               

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                DIRECTIONS

                DEALER DETAILS

            • Ford Motor Company Ltd

              UKCRC1@ford.com

              For any general enquiries or for concerns or issues you may have on your Ford vehicle please email UK Relationship Centre.

              Ford Business Centre

              flinform@ford.com

              For all Fleet related enquiries please email Ford Business Centre.

            • If you prefer to send letters by post, our mailing addresses are below.

              Customer Relationship Centre

              Ford Customer Relationship Centre
              Royal Oak Way South
              Daventry
              Northamptonshire
              NN11 8NT

              Ford Credit

              Ford Credit?
              Manchester Business Centre
              Number One?
              1 Tony Wilson Place?
              Manchester?
              M15 4FN

              Ford Insure

              To obtain a new Ford Insure quotation please call:

              Private car 0330 123 5047

              Commercial vehicle 0330 123 5189

              Our lines are open 8am - 8pm Monday to Friday and 9am - 4pm Saturday.

              If you are a Ford Insure policy holder please call: 0344 693 6730

              For the Claims telephone number, please refer to your policy document

              FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 204469. FCE Bank plc acts as an insurance introducer in relation to Ford Insure. In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc. FCE Bank plc (registered in England with company number 0772784)?Registered Office: Arterial Road, Laindon, Essex. SS15 6EE.

              Ford Insure is sold and administered by Europa Group Limited which is authorised and regulated by the Financial Conduct Authority.

              INS2016/013 Exp 14/03/2017

              Ford Money

              For information on our savings products and ISAs

              Website: www.fordmoney.co.uk

              Telephone: 0345 266 1231

              Freepost address:

              RTUB-AAXH-UHKE
              Ford Money?
              PO Box 871?
              Wallsend
              NE28 5BT

              Ford Money is a trading style of FCE Bank plc. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 204469.

              Registered in England and Wales under registration number 772784.

              Ford Protect

              For enquires about extended warranties and servicing and maintenance plans, contact Ford Protect on 0870 241 6726

              Ford Breakdown Assistance

              Phone from within the UK: 020 3564 4444

              Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781

            • If you have any queries about our online sales process please contact the team using one of the methods below:

              Phone:

              0330 088 8747

              Monday - Friday:?8.30 am – 8.00 pm
              Saturday:?8.30 am – 7.00 pm
              Sunday (Excluding Public Holidays):?9.30 am – 5.00 pm?

            • Reach us on social networks. We Have Response teams ready for your questions.

              Ford Motor Company

              @forduk

              Monday - Friday:?8.30 - 21.00
              Saturday:?10.00 - 18.30

              Ford Service

              @FordService_UK

              Monday - Friday:?8.30 - 21.00
              Saturday:?10.00 - 18.30

            Phone

            Give us a call.

            Ford Motor Company Ltd
            020 3564 4444
            OPTION 1 Ford Roadside Assistance
            OPTION 2 Ford Accident Management
            OPTION 3 Customer Relationship Centre
            OPTION 4 Ford Technical Information
            OPTION 5 Ford Credit, Ford Lease and Ford Insure

            Company details: Ford Motor Company Limited. Registered in England: Company Registration No.235446, Registered Office: Arterial Road, Laindon, Essex, England, SS15 6EE.

            The Motor Ombudsman?
            Ford UK is a member of the Motor Ombudsman accreditation scheme and subscribes to the CTSI-approved New Car Code of Practice.?

            The Motor Ombudsman will offer free impartial information and if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern. For more details please visit their website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008. Calls are charged at 7p per minute plus your phone operator’s connection charge.

            The Motor Ombudsman

            Dealer

            Search and Contact a specific Ford Dealership near you.

             

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              DIRECTIONS

              DEALER DETAILS

            Email

            Ford Motor Company Ltd

            UKCRC1@ford.com

            For any general enquiries or for concerns or issues you may have on your Ford vehicle please email UK Relationship Centre.

            Ford Business Centre

            flinform@ford.com

            For all Fleet related enquiries please email Ford Business Centre.

            Mail

            If you prefer to send letters by post,our mailing addresses are below.

            • Customer Relationship Centre

              Ford Customer Relationship Centre
              Royal Oak Way South
              Daventry
              Northamptonshire
              NN11 8NT

              Ford Credit

              Ford Credit?
              Manchester Business Centre
              Number One?
              1 Tony Wilson Place?
              Manchester?
              M15 4FN

              Ford Insure

              To obtain a new Ford Insure quotation please call:

              Private car 0330 123 5047

              Commercial vehicle 0330 123 5189

              Monday - Friday: 8am - 8pm
              Saturday: 9am - 4pm

              If you are a Ford Insure policy holder please call: 0344 693 6730

              For the Claims telephone number, please refer to your policy document

              FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 204469. FCE Bank plc acts as an insurance introducer in relation to Ford Insure. In relation to this same product, Ford Motor Company Limited is an appointed representative of FCE Bank plc. FCE Bank plc (registered in England with company number 0772784)?Registered Office: Arterial Road, Laindon, Essex. SS15 6EE.

              Ford Insure is sold and administered by Europa Group Limited which is authorised and regulated by the Financial Conduct Authority.

              INS2017/031 Exp 09/02/2018

              Ford Money

              For information on our savings products and ISAs

              Website: www.fordmoney.co.uk

              Telephone: 0345 266 1231

              Freepost address:

              RTUB-AAXH-UHKE
              Ford Money?
              PO Box 871?
              Wallsend
              NE28 5BT

              Ford Money is a trading style of FCE Bank plc. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 204469.

              Registered in England and Wales under registration number 772784.

              Ford Protect

              For enquires about extended warranties and servicing and maintenance plans, contact Ford Protect on 0870 241 6726

              Ford Breakdown Assistance

              Phone from within the UK: 020 3564 4444

              Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781

              Ford Motability

              Ford Motability
              PO Box 7597
              Daventry
              NN11 1DL

              Email:?mobility@ford.com

              Telephone: 0345 60 400 19

              Military & Tax-Free Sales

              Military & Tax-Free Sales, Ford Motor Company Room 1/608A
              Eagle Way
              Warley
              Brentwood
              Essex
              CM13 3BY

              Phone: +44 1277 252 888 Option 3

              Monday - Friday: 8:30am - 5pm

              Email:?taxfree@ford.com

              Ford Rental

              Phone: 0844 257 0909

              Email:?info@fordrental.co.uk

            • Ford Fleet

              Ford Motor Company Limited
              Ford Business Centre
              Room 1/660
              Eagle Way
              Brentwood
              Essex, CM13 3BW

              Phone: 0345 723 23 23

              Mon – Fri: 08.00 – 18.00

              Email:?flinform@ford.com

              Finance for Business

              For queries relating to Ford Lease:

              Ford Lease?
              ALD Automotive Limited?
              Oakwood Drive?
              Emersons Green?
              Bristol?
              BS16 7LB?

              Customer Services:?0344 600 1405

              Email:?info@fordlease.co.uk

              Fleet Service Centre - 100+ vehicle fleets only

              ?

              Ford Motor Company?
              Eagle Way?
              Brentwood?
              Essex?
              CM13 3BW?
              Tel: 01277 251250?
              Email:?fleetalk@ford.com

              ?

            • Training

              Henry Ford Academy
              Royal Oak Way
              Daventry
              Northants
              NN11 8NT

              T: 01327 305232

              E:?hfacad@ford.com

              Ford Britain Trust

              The Ford Britain Trust handles charitable requests received by the Company.? It accepts and considers applications for grants towards capital projects or items of equipment from organisations and projects located in the vicinity of Ford Motor Company Limited locations in the UK.

              Ford Britain Trust
              Room 1/445
              c/o Ford Motor Company Limited
              Eagle Way
              Brentwood
              Essex
              CM13 3BW

              Phone: 01277 252551

              Email:?fbtrust@ford.com

              Dealer Agreements Applications

              Manager Franchising & Business Management
              Room 1/650
              Ford Motor Company Limited
              Eagle Way
              Brentwood
              Essex
              CM13 3BW

              Ford Component Sales

              Ford Motor Company?
              Ford Component Sales Ltd.?
              Warley Central Office?
              Room GB 1/555?
              Eagle Way, Warley?
              Brentwood?
              Essex
              CM13 3BW?

            Ford Online Sales Team:

            If you have any queries about our online sales process please contact the team using one of the methods below:

            Phone:
            0330 088 8747
            Monday - Friday 8.30 am – 8.00 pm
            Saturday 8.30 am – 7.00 pm
            Sunday
            (Excluding Public Holidays)
            9.30 am – 5.00 pm
            Email:
            orders@fonlinesales.co.uk
            ?

            Social Assist

            Reach us on any of our social networks. We have response teams ready for your questions.

            Ford Motor Company Ltd

            Monday - friday

            Saturday

            8.30am - 9.00pm

            9.00am - 7.00pm?

            Ford Service
            Monday - Saturday 7.00 - 19.00
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